Subway is the latest fast-food chain that wants to become more like a tech company.
The company is assembling a digital team of 150 full-time employees
over the next two years, with some coming from consulting company
Accenture. The sandwich chain will still use agencies to produce
content, while the 150-person team will focus on technology development,
loyalty programs, digital strategy and consumer behavior.
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The digital push comes as Subway’s market share and sales are slipping.
It still has 49.3 percent of the U.S. sandwich sales share, but that
share has dropped 5.1 percent since 2010, according to research company
Technomic’s Top 500 Restaurant Chains Report. Year-over-year sales in
the U.S. declined 3.4 percent to $11.5 billion last year, according
to Technomic, faster than the industry.
http://digiday.com/brands/subway-plans-spend-big-digital-150-person-team/
https://www.technomic.com/Reports_and_Newsletters/Industry_Reports/dyn_PubLoad.php?pID=1
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