Gartner Says Customer Relationship Management Software Market Grew 13.3 Percent
Worldwide customer relationship management (CRM) software totaled $23.2 billion in 2014.
Overall, the top 10 CRM vendors accounted for more than a 60 percent share in 2014, or $14 billion.
"Strong demand for software as a service (SaaS) continues, with SaaS accounting for almost 47 percent of total CRM software revenue in 2014,"
http://www.gartner.com/newsroom/id/3056118
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